Just when the new McDonalds CEO, Steve Easterbrook, is trying to rebuild the giant food franchise, suddenly it’s been hit by two bad publicity. First, there was question of hair in the food and now this.
Donna Savingar, 45, of Halmer End, was relishing an uncommon breakfast at Newcastle McDonald’s
Yesterday when she really began to tackle the frankfurter and egg McMuffin – and spat out a screw.
Anyway when her little girl went to whine she was just offered a new McMuffin.
Girl Dayna Bennett, 20, additionally of Halmer End, described the incident: “She took a bite and then just spat something out and it was a massive screw. They could not have missed it.”
“I took it back to the counter and they didn’t say ‘you can have your money back’, they just offered us another.”
“We don’t usually go to McDonald’s and I don’t think we’ll be going back.”
Donna now plans to send the photo of the screw to go to make a formal protest – and trusts she will get a discount for the breakfast.
She complained: “We would like our money back – it’s not good enough.
“If I’d cooked something with that in I would offer the person their money back.”
“On the off chance that I’d cooked something with that in I would offer the individual their cash back.”
McDonalds affirmed that an examination was presently in progress into how the screw got into the McMuffin.
A representative apologized: “We are sorry for Miss Bennett’s experience when visiting our restaurant.”
“Food safety and quality are our highest priority and both our restaurants and our suppliers place great emphasis on quality control and follow rigorous standards in order to avoid imperfections in our products.”
“An investigation is underway following the reporting of this incident and our Customer Service department will be in touch with Miss Bennett to keep her updated.”